Contact us

Contact us

Our Dunedin customer service point opening times are Monday to Friday: 8am to 4:30pm.

Our Queenstown customer service point opening times are Monday to Friday: 8am to 1pm; 2pm to 4:30pm.

 

Freephone - 0800 474 082

Phone - 03 474 0827 

0800 800 033

If you observe an instance of pollution to water, air, or land in Otago, use the Pollution Hotline to report it. Your call will be dealt with in complete confidence.

Report incidents as soon as possible after you see them. Timely reporting and evidence helps us to take action. Otago is a big region, and we depend on the public to let us know when pollution occurs.  If you can, take some photographs and email them with your report to pollution@orc.govt.nz – your details will remain confidential.

You can also report pollution using our online form

How do we deal with reports of pollution

The ORC has two dedicated staff who can help you understand what consents might be needed for your proposal.

Book an in-person appointment with our friendly staff

0800 426 463

Read more about our Water Monitoring.

Dunedin

0800 ORBUSDN (0800 672 8736)

 

Queenstown

0800 ORBUSQT (0800 672 8778)

Send us a message using our online contact us form.

If you are news media trying to contact ORC, please email media@orc.govt.nz with the details of your enquiry. This address is regularly monitored.

For media enquiries after hours (after 5pm on weekdays and on weekends), you can email: 

  

Office locations

 

Philip Laing House

Monday to Friday: 8am to 4:30pm.
Closed on public holidays.

Level 2
144 Rattray Street
Dunedin 9016

  • General enquiries on all council information
  • Pay ORC rates
  • Pay invoices and accounts
  • Purchase and top-up public transport Bee Cards
  • Specialist ORC consent services
  • Request for information
    • Copies of publications and reports

Stafford Street

By appointment only please.
Please note that this office no longer services general enquiries or accepts payments. Please contact us by email or phone for guidance or general enquiries.

70 Stafford Street
Private Bag 1954
Dunedin 9054

Meetings by appointment only.

Queenstown Office

Monday to Friday: 8am to 1pm; 2pm to 4:30pm.
Closed on public holidays.


Alta House
Level 1
Terrace Junction
1092 Frankton Road
Queenstown 9300

 

  • General enquiries on all council information
  • Pay ORC rates
  • Pay invoices and accounts
  • Purchase and top-up public transport Bee Cards
  • Request for information
    • Copies of publications and reports

Alexandra Office

By appointment only please.

William Fraser Building
Dunorling Street
PO Box 44
Alexandra 9340

  • Specialist ORC consent services

   

  

Depots

By appointment only please.

We have staff located at depots throughout the region.
Please note that depots do not service general enquiries or accept payments. Please contact us by email or phone for guidance or general enquiries.

 

13a Ngapara Street

Alexandra 9320

Hasborough Place
Balclutha 9230

14 Rogers Street
Cromwell 9310

32 Ribble Street
Oamaru 9400

54 Tiverton Street
Palmerston 9430

173 Dukes Road North
North Taieri 9092

185 Riverbank Road
Wanaka 9382

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