Our Dunedin customer support office normal opening times are Monday to Friday: 8am to 4.30pm (closed on public holidays).
Our Queenstown customer support office normal opening times are Monday to Friday: 8am to 1pm; 2pm to 4pm (closed on public holidays).
Freephone - 0800 474 082
Phone - 03 474 0827
Calling from overseas (your call charges will apply) +64 3 474 0827
You can email the Otago Regional Council at customerservices@orc.govt.nz.
To report a pollution using the online form: report-pollution.
You can also send a message or give your feedback using our online contact us form.
If you would like to make a formal complaint, fill out this complaints form.
A copy of our complaints policy can be found here.
Otago Regional Council
Private Bag 1954
Dunedin 9054
New Zealand
You can also send a message or give your feedback using our online contact us form.
If you would like to make a formal complaint, fill out this complaints form.
If you observe an instance of pollution to water, air, or land in Otago, use the Pollution Hotline to report it. Your call will be dealt with in complete confidence.
Report incidents as soon as possible after you see them. Timely reporting and evidence helps us to take action. Otago is a big region, and we depend on the public to let us know when pollution occurs. If you can, take some photographs and email them with your report to pollution@orc.govt.nz – your details will remain confidential.
0800 ORBUSDN (0800 672 8736)
0800 ORBUSQT (0800 672 8778)
Speak to a real person 24-hour service, but we have limited resources outside normal business hours.
Fill in the form on My.ORC.govt.nz to make enquires about your rates.
Customer service can also help, please call
Freephone: 0800 474 082
Monday - Friday, 8am-5pm
The ORC has two dedicated staff who can help you understand what consents might be needed for your proposal.
You can contact us via these three options:
Contact the duty flood manager monitoring river and lake levels (Flowphone)
If you are news media trying to contact ORC, please email media@orc.govt.nz with the details of your enquiry. This address is regularly monitored.
For media enquiries after hours (after 5pm on weekdays and on weekends), you can email:
Monday to Friday: 8am to 4:30pm.
Closed on public holidays.
180 High Street
Dunedin 9016
Car parking:
Free short-stay customer parking, including accessible parks are available in front of the building. Entry from High Street.
Monday to Friday: 8am to 1pm; 2pm to 4pm.
Closed on public holidays.
Note: Queenstown office can only accept payments using NZ eftpos.
Ground Floor
Alta House
Terrace Junction
1092 Frankton Road
Frankton 9300
By appointment only please.
William Fraser Building
Dunorling Street
PO Box 44
Alexandra 9340
By appointment only please.
We have staff located at depots throughout the region.
Please note that depots do not service general enquiries or accept payments. Please contact us by email or phone for guidance or general enquiries.
13a Ngapara Street
Alexandra 9320
Hasborough Place
Balclutha 9230
14 Rogers Street
Cromwell 9310
32 Ribble Street
Oamaru 9400
54 Tiverton Street
Palmerston 9430
173 Dukes Road North
North Taieri 9092
185 Riverbank Road
Wānaka 9382
