Ways to pay your rates

Methods of payment may change due to the uncertainty of COVID-19 outbreaks. These are the different ways you can currently pay your rates.


Set up a direct debit with ORC so you don’t need to worry about remembering to pay. With direct debit, you can either:

  • Pay the full amount owing by direct debit on the due date 31 October.
  • Pay in three equal installments; on 31 October and then the last business days of February and June.

If the payment date falls on a weekend or public holiday, funds will be debited on the closest business day prior to 31 October.

To be eligible for the instalment option, you must have paid any balance owing from previous years before submitting a direct debit authority form.

Rate penalties will not apply to current year rates using this option. Please note: new or amended direct debit instructions need to be received no later than 30 September to allow for processing for the current year's rates.

To arrange either of these options, do one of the following:

If our online direct debit payment system is used, a manual form is not required.

Select 'Otago Regional Council – Rates' from your bank’s pre-loaded payees list and complete the fields as prompted. You can also manually set Otago Regional Council up as a payee.

02-0900-0532547-00, Bank of New Zealand, Dunedin Branch.

Include your assessment number (top right corner of your invoice) in the Particulars field, and ratepayer surname and initial in the Reference field.


For a demonstration on how to use a BNZ Smart ATM and their locations, go to:



Pay online through MYOB using your Mastercard or Visa credit card (a 2% merchant fee will apply).

Pay your rates online now using the MYOB secure credit card payment page

More information can be found here: MYOB privacy and MYOB security.

EFTPOS payment is available at all of our offices, cash payments are only accepted at our Stafford St office. Pay in person at one of the following locations:

  • 70 Stafford St, Dunedin
  • Terrace Junction, 1092 Frankton Rd, Queenstown
  • Level 2, Philip Laing House, Rattray St, Dunedin

NZ Post Shop: Please note, if you are paying at the Post Shop, either the entire bill needs to be paid or a minimum of $20, and you must take your rates assessment with you.

Change of direct debit

For all changes to direct debits, or to set up a new direct debit payment, complete the direct debit form via our property search or download and complete the printable form. Any new direct debit payment instructions submitted will overwrite existing direct debit arrangements.

If you would like to cancel your direct debit you can either fill out an online 'Direct Debit Cancellation' form through our Property Search, or download and complete the printable form and return it to our rates team via post or email


Penalty waivers

To apply for a remission of your rates penalty please complete and submit the form below.

This application is made under ORC's Rates Remission Policy.

Circumstances under which a penalty may be remitted

  • All rates (excluding penalties that have been applied to be remitted) must be paid in full.
  • Remission will be considered in circumstances including death, serious illness & serious accident as at the due date and where there is an administrative error on the part of ORC.
  • Remission of penalties other than those mentioned above will be granted at the discretion of the General Manager Corporate Services & CFO.
  • Remission will not be considered on the late arrival of your payment due to incorrect addressing and postal service timing.

Fill in your penalty waiver form online via our property search or download our PDF Penalty waiver form.

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