Public transport customer satisfaction surveys

The Otago Regional Council regularly conducts passenger satisfaction surveys from Waka Kotahi NZ Transport Agency (WKNZTA) for both Dunedin and Queenstown. The survey is conducted by volunteers, and samples 200 bus passengers on each network randomly selected in accordance with WKNZTA guidelines.


See the latest surveys below.

Click here to read a press release in relation to 2021 survey.

Click here to read a press release in relation to the 2019 survey.

Click here to read a press release about the 2018 scores.

 

Please note, no surveys were conducted in 2020 due to COVID Alert Level 4 restrictions around distancing.

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