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Public Transport

Public transport customer satisfaction surveys

Every two years at least, the Otago Regional Council conducts passenger satisfaction surveys from Waka Kotahi NZ Transport Agency (WKNZTA) for both Dunedin and Queenstown. The survey conducted by volunteers samples 200 bus passengers on each network randomly selected in accordance with WKNZTA guidelines.


See the latest surveys below.

Click here to read a press release in relation to this year’s survey.

Click here to read a press release in relation to the 2019 survey.

Click here to read a press release about the 2018 scores.

 

Please note, no surveys were conducted in 2020 due to COVID Alert Level 4 restrictions around distancing.

Doc Type: pdf

Size: 41 KB

Dunedin 2021 customer satisfaction survey

Download

Doc Type: pdf

Size: 41 KB

Queenstown 2021 customer satisfaction survey

Download
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