Code of Conduct

We want the buses to be friendly, safe, and inclusive for everyone. To achieve this, we ask you to take responsibility for your own behaviour.

By taking the bus you accept that every person has the right to:

  • Be treated with respect
  • Be treated in a friendly and courteous manner
  • A safe, clean, and comfortable travelling or working environment.

This means you’re responsible for:

  • Your own good behaviour
  • Respecting other peoples’ rights
  • Paying the correct fare and presenting valid ID for concessions
  • Following any reasonable instructions from the driver or operator staff
  • Following any request or instruction from us and/or our staff
  • Telling us if you see anyone damaging the bus or not complying with this Code of Conduct.

You may be refused to board the bus or ask to get off the bus if you:

  • Threaten, bully or harass people on the bus – including the driver
  • Swear or use bad language
  • Eat or smoke on the bus
  • Appear to be under the influence of drugs or alcohol
  • Are in a filthy condition and likely to leave a mess on the bus as a result
  • Tag, graffiti or damage the bus in any way
  • Exhibit anti-social or disorderly behaviour
  • Bring any animal on the bus that isn’t a service dog
  • Have previously vandalised, defrauded or attempted to defraud the bus service.

Please follow this Code of Conduct so everyone can have a pleasant journey. Thank you.

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