Pay it

NOTE: Under the COVID-19 Protection Framework (traffic light system), payments in person are available. Customers must wear a face covering in order to be served by our customer service staff.

 

On this page:

 

Ways to pay your rates

 

Set up (or change) a direct debit with ORC so you don’t need to worry about remembering to pay. With direct debit, you can either:

  • Pay the full amount owing by direct debit on the due date 31 October.
  • Pay in three equal instalments; on 31 October and then the last business days of February and June.

If the payment date falls on a weekend or public holiday, funds will be debited on the closest business day prior to 31 October.

To be eligible for the instalment option, you must have paid any balance owing from previous years before submitting a direct debit authority form.

Rate penalties will not apply to current year rates using this option. Please note: new or amended direct debit instructions need to be received no later than 30 September to allow for processing for the current year's rates.

To arrange either of these options, do one of the following:

If our online direct debit payment system is used, a manual form is not required.

View instructions on how to set up or update an existing direct debit with ORC.

Select 'Otago Regional Council – Rates' from your bank’s pre-loaded payees list and complete the fields as prompted. You can also manually set Otago Regional Council up as a payee.

02-0900-0532547-00, Bank of New Zealand, Dunedin Branch.

Include your assessment number (top right corner of your invoice and if you require a 6 digit number for internet banking please enter zeros in front of the assessment number) in the Particulars field, and ratepayer surname and initial in the Reference field.

For a demonstration on how to use a BNZ Smart ATM and their locations, go to:

www.bnz.co.nz/support/everyday-accounts/deposits/using-smart-atms

 

Pay online through Datacom using your Mastercard or VISA Debit/Credit card (a 1.95% merchant fee will apply).

Pay your rates online now using the Datacom secure credit card payment page.

Please ensure you do not click or refresh your page until the payment is complete. If you wish to receive a receipt, please provide an email address in the online payment process. 

If you are unsure about the status of the payment you have made please email accountsreceivable@orc.govt.nz or call 0800 474 082 and ask to speak to the revenue finance team.

Security and privacy information can be found here:
Datacom privacy and Datacom security

Under the COVID-19 Protection Framework (traffic light system), payments in person are available. Customers must wear a face covering in order to be served by our customer service staff.

EFTPOS payment is available at the following offices, cash payments are only accepted at Philip Laing House. Pay in person at one of the following locations:

  • Terrace Junction, 1092 Frankton Rd, Queenstown (open 8.30am to 1pm; 2pm to 4:30pm)
  • Level 2, Philip Laing House, Rattray St, Dunedin (open 8.30am to 1pm; 2pm to 4:30pm)​

NZ Post Shop: Please note, if you are paying at the Post Shop, either the entire bill needs to be paid or a minimum of $20, and you must take your rates assessment with you.

 

Change of direct debit

For all changes to direct debits, or to set up a new direct debit payment, complete the direct debit form via our property search or download and complete the printable form. Any new direct debit payment instructions submitted will overwrite existing direct debit arrangements.

If you would like to cancel your direct debit you can either fill out an online 'Direct Debit Cancellation' form through our Property Search, or download and complete the printable form and return it to our rates team via post or email

  

Penalty waivers

To apply for a remission of your rates penalty please complete and submit the form below.

This application is made under ORC's Rates Remission Policy.

Circumstances under which a penalty may be remitted

  • All rates (excluding penalties that have been applied to be remitted) must be paid in full.
  • Remission will be considered in circumstances including death, serious illness & serious accident as at the due date and where there is an administrative error on the part of ORC.
  • Remission of penalties other than those mentioned above will be granted at the discretion of the General Manager Corporate Services & CFO.
  • Remission will not be considered on the late arrival of your payment due to incorrect addressing and postal service timing.

Fill in your penalty waiver form online via our property search or download our PDF Penalty waiver form.

 

Ways to pay your consent fees

To pay your consent deposit via electronic banking select 'Otago Regional Council – Sundry Payments' from the pre-loaded payees on your bank's bill payment internet site and complete the fields as prompted.

To set up Otago Regional Council as a payee use our account number: 02-0900-0532547-00, Bank of New Zealand, Dunedin Branch.

Please quote the Applicant’s company or an individual’s surname and initial in the Particulars field, consent number (if known) in the Code Field, and “deposit” in the Reference field.

 

Pay online through Datacom using your Mastercard or VISA Debit/Credit card (a 1.95% merchant fee will apply).

Pay your consent deposit/fees online now using the Datacom secure credit card payment page. Please select the 'Consent Deposit' payment type.

Please ensure you do not click or refresh your page until the payment is complete. If you wish to receive a receipt, please provide an email address in the online payment process. 

If you are unsure about the status of the payment you have made please email accountsreceivable@orc.govt.nz or call 0800 474 082 and ask to speak to the revenue finance team.

Security and privacy information can be found here:
Datacom privacy and Datacom security

Under the COVID-19 Protection Framework (traffic light system), payments in person are available. Customers must wear a face covering in order to be served by our customer service staff.

EFTPOS payment is available at the following offices, cash payments are only accepted at our Philip Laing House office. Pay in person at one of the following locations:

  • Terrace Junction, 1092 Frankton Rd, Queenstown (open 8.30am to 1pm; 2pm to 4:30pm)
  • Level 2, Philip Laing House, Rattray St, Dunedin (open 8.30am to 1pm; 2pm to 4:30pm)

 

Ways to pay your debtor and performance monitoring invoices

To pay your debtor or performance monitoring invoices via electronic banking select 'Otago Regional Council – Sundry Payments' from the pre-loaded payees on your bank's bill payment internet site and complete the fields as prompted.

To set up Otago Regional Council as a payee use our account number: 02-0900-0532547-00, Bank of New Zealand, Dunedin Branch.

Please quote the “Debtor number” in the Particulars field, “Invoice number” in the Code Field, and “Surname / Company Name” in the Reference field.

 

Pay online through Datacom using your Mastercard or VISA Debit/Credit card (a 1.95% merchant fee will apply).

Pay your debtor and performance monitoring invoices online now using the Datacom secure credit card payment page. Please either select the 'Other' for debtor payments or select 'Invoice Payment' type for performance monitoring invoices.

Please ensure you do not click or refresh your page until the payment is complete. If you wish to receive a receipt, please provide an email address in the online payment process. 

If you are unsure about the status of the payment you have made please email accountsreceivable@orc.govt.nz or call 0800 474 082 and ask to speak to the revenue finance team.

Security and privacy information can be found here:
Datacom privacy and Datacom security

Under the COVID-19 Protection Framework (traffic light system), payments in person are available.

EFTPOS payment is available at the following offices, cash payments are only accepted at our Philip Laing House office. Pay in person at one of the following locations:

  • Terrace Junction, 1092 Frankton Rd, Queenstown (open 8.30am to 1pm; 2pm to 4:30pm)
  • Level 2, Philip Laing House, Rattray St, Dunedin (open 8.30am to 1pm; 2pm to 4:30pm)​

 

Ways to pay your infringements

To pay your infringement via electronic banking select 'Otago Regional Council – Sundry Payments' from the pre-loaded payees on your bank's bill payment internet site and complete the fields as prompted.

To set up Otago Regional Council as a payee use our account number: 02-0900-0532547-00, Bank of New Zealand, Dunedin Branch.

Please quote the company or an individual’s surname and initial in the Particulars field, infringement number in the Code Field, and “infringement” in the Reference field.

 

Pay online through Datacom using your Mastercard or VISA Debit/Credit card (a 1.95% merchant fee will apply).

Pay your infringements online now using the Datacom secure credit card payment page. Please select the 'Infringements' payment type.

Please ensure you do not click or refresh your page until the payment is complete. If you wish to receive a receipt, please provide an email address in the online payment process.

If you are unsure about the status of the payment you have made please email accountsreceivable@orc.govt.nz or call 0800 474 082 and ask to speak to the revenue finance team.

Security and privacy information can be found here:
Datacom privacy and Datacom security

Under the COVID-19 Protection Framework (traffic light system), payments in person are available. Customers must wear a face covering in order to be served by our customer service staff.

EFTPOS payment is available at the following offices, cash payments are only accepted at our Philip Laing House office. Pay in person at one of the following locations:

  • Terrace Junction, 1092 Frankton Rd, Queenstown (open 8.30am to 1pm; 2pm to 4:30pm)
  • Level 2, Philip Laing House, Rattray St, Dunedin (open 8.30am to 1pm; 2pm to 4:30pm)​
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